Privacy Policy

Last updated: November 2025

Ashford Catering Company (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use and protect your information when you visit our website or use our services.

1. Who we are

Ashford Catering Company Kent Limited
Registered business address: 106 Ellingham Industrial Centre, Ellingham Way, Ashford, Kent, TN23 6LZ
Website: https://ashfordcatering.co.uk
Email: catering@ashfordcatering.co.uk
Phone: 01233 635332

We are the data controller responsible for your personal data.

2. Information we collect

We may collect and process the following types of personal data:

a) Information you provide directly

• Your name, email address and phone number

• Billing and delivery address

• Payment details (processed securely via our payment provider)

• Order details and correspondence

b) Information collected automatically

• IP address, browser type and device information

• How you use our website (e.g. pages viewed, time spent) via cookies and analytics tools

3. How we use your information

We use your personal data to:

• Process and deliver your orders

• Manage your payments and prevent fraud

• Respond to your enquiries and provide customer support

• Improve our website and services

• Comply with legal or regulatory obligations

We will never sell or rent your data to third parties.

4. Payments

All online payments are securely processed through Dojo Payments.
We do not store or have access to your full payment details. Dojo processes payments in accordance with PCI DSS (Payment Card Industry Data Security Standards).

5. Cookies

Our website uses cookies to:

• Improve your browsing experience

• Analyse website performance and visitor behaviour

• Enable checkout and payment functionality

You can adjust your cookie preferences or disable them through your browser settings.

6. Legal basis for processing

We process your data based on:

• Contractual necessity (to fulfil your order)

• Legitimate interests (to improve services and respond to queries)

• Legal obligations (for accounting and tax purposes)

• Consent (for marketing communications, where opted in)

7. Marketing communications

If you’ve given us permission, we may send you updates about our services, offers and events.
You can unsubscribe at any time by clicking the link in our emails or by contacting us directly.

8. How we store and protect your data

Your personal data is stored securely within the UK and/or EEA.
We take appropriate technical and organisational measures to protect your information against loss, misuse or unauthorised access.

9. Data retention

We retain your information only for as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting or reporting requirements.

10. Sharing your information

We may share data with trusted third parties who assist us in operating our business, including:

• Payment providers (Dojo Payments)

• Web hosting and email providers

• Delivery partners

These parties only process data on our instructions and are required to keep it secure.

11. Your data protection rights

You have the right to:

• Access a copy of the personal data we hold about you

• Request correction or deletion of your data

• Object to processing or restrict its use

• Withdraw consent at any time (for marketing)

To exercise these rights, contact us at [insert contact email].

If you are unhappy with our response, you can complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

12. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.